Hotels that stop operating by hand.
Without touching the PMS.
We design the Intelligent Operational Infrastructure for independent hotels, boutiques and small chains in Spain: AI-drafted responses to reviews, multilingual pre-stay messaging, automatic traveler reports and weekly reporting of ADR, RevPAR and occupancy. Your team stops copying data and goes back to the guest — no extra headcount.
How your hotel operates with FlujoAI
From the guest to the PMS without reception copying a single data point
It's not a people problem.
It's an operations problem.
Your reception spends hours a week on work that shouldn't exist: copying guest data into the PMS and police report, replying to reviews on Google, Booking and TripAdvisor one by one, rewriting the same pre-stay email in three languages, giving arrival instructions for the tenth time. Meanwhile, management still opens the PMS every Monday to figure out what happened on the weekend. That isn't fixed by hiring — it's fixed by redesigning operations.
✗ How most hotels operate
- ✗ Reception copies guest data into the PMS and police report
- ✗ Dozens of reviews per month unanswered (or replied late)
- ✗ Generic pre-stay emails in a single language
- ✗ Booking, web and WhatsApp queries scattered across channels
- ✗ KPIs (ADR, RevPAR, occupancy) reviewed manually every Monday
- ✗ View per hotel, not per group — every PMS isolated
✓ How they operate after transformation
- ✓ Traveler reports generated automatically from the PMS
- ✓ AI-drafted personalised review responses, human approval
- ✓ Multilingual pre-stay messaging tailored to stay type and channel
- ✓ Unified inbox: Booking, web, WhatsApp, OTAs
- ✓ Weekly KPIs (ADR · RevPAR · occupancy) by email/Telegram with AI analysis
- ✓ Cross-hotel dashboard for small groups · each PMS stays intact
What we build exactly
Concrete systems on n8n + AI, integrated with the PMS and channel manager you already use.
AI review responses (Google · Booking · TripAdvisor)
Automatic reading of every new review, generation of a personalised draft response in the review language, and human approval before publishing. Reception stops writing the same answer thirty times.
Multilingual pre-stay messaging
Message to the guest X days before check-in in their language with useful info (how to get there, parking, schedules, recommendations, upsells). Adapted to stay type, booking channel and whether it is a returning guest.
Weekly KPI report (ADR · RevPAR · occupancy)
Email/Telegram every Monday to management with occupancy, ADR, RevPAR, channel mix, no-shows and an AI-drafted executive analysis. The director stops opening the PMS to understand the business.
Automatic traveler reports
Automatic generation of the police/Guardia Civil report from the PMS, with data validation before submission. Reception stops copying passports at 3 a.m.
Unified inbox Booking · web · WhatsApp · OTAs
Queries from any channel in a single queue, with AI answering frequent questions (schedules, parking, cancellation policy) and escalating to reception when needed. 24/7.
Cross-hotel dashboard for small groups
Each hotel keeps its PMS, but management sees the whole: occupancy per property, consolidated ADR, under-utilisation alerts, comparison across hotels — without touching the daily operation of any reception.
What an operational transformation looks like
Four phases. No open-ended contracts, no vague promises, no projects that drag on for a year.
Refundable audit
We analyse your actual operation: reception, PMS, channel manager, OTAs, reviews, guest communication and reporting. We deliver a written diagnosis with what to automate first and how much you will recover. From €490, fully refundable if you hire us within 30 days.
System design
We design the architecture: what the AI decides, what n8n does, how it integrates with your PMS and channel manager, where a human signs off. We review it with you before touching anything.
Implementation
We build, connect and deploy. In phases: first what hurts most (unanswered reviews, manual reports, generic pre-stays), then the rest. Results from the first phase.
Monthly maintenance
We don't hand you a system and disappear. 24/7 monitoring, adjustments, improvements and new workflows as the hotel evolves (high/low season, new channels, opening of a new property).
What we aim to achieve with you
In hospitality, industry benchmarks point to meaningful impact on reputation management, reception efficiency and KPI visibility when serious automation is applied. We quantify it against your real situation in the audit.
Reputation and reviews
Systematic response to every review in its language, with AI-drafted reply and human approval. Better review management correlates with better OTA ranking and stronger direct demand.
Reception hours
Automatic traveler reports, multilingual pre-stays generated and Booking/web queries orchestrated. Reception stops copying data and goes back to the guest in front of them.
Operational visibility
Weekly KPIs (ADR · RevPAR · occupancy · channel mix) delivered to management every Monday with AI analysis. Decisions based on data, not intuition or memory.
We do not publish our own metrics yet: we are closing our first clients. We quantify the impact against your real operation in the audit, with the calculation logic in writing.
How it looks by hotel type
Three examples of how it would look in different profiles. Capabilities we design — not real clients we can publish yet.
Boutique hotel · 15-40 rooms
Focus on guest experience and reputation. Multilingual pre-stay with a discreet upsell, AI response to every review, automatic traveler reports. The small reception team stops copying and goes back to direct guest contact.
- Multilingual pre-stay + upsell
- AI response to reviews
- Automatic traveler reports
- Unified Booking + web inbox
Small chain · 2-15 properties
Each hotel keeps its PMS and its reception. HQ sees the whole: consolidated occupancy, comparative ADR across hotels, under-utilisation alerts, weekly RevPAR by property. Pricing and staffing decisions based on data, not intuition.
- Cross-hotel real-time dashboard
- Comparative KPIs across properties
- Under-utilisation alerts
- Weekly report to management
Urban hotel with F&B
Operation with several services (rooms + restaurant + events). Automatic messaging that coordinates the guest schedule (table booked, luggage arrival, express check-out), multi-channel reviews (hotel + restaurant), KPIs separated by line of business.
- Rooms + F&B coordination
- Multi-channel reviews
- KPIs per line of business
- Transactional guest messaging
No published case studies yet.
Want to be one of the first?
We are closing our first hotels now. If you want to be one of the first — with founder terms, direct access to the team and close hands-on support during implementation — let's talk. Published cases, soon.
- Founder pricing on the first implementation
- Direct access to the team, no middlemen
- Your case, first (with your permission) on the website once ready
This isn't automation.
It's real hospitality operational transformation.
Hotels coming from prior attempts with "AI solutions" usually end up with chatbots that are glorified contact forms and isolated workflows that break at the first season change. What we design here is something else: real branching by booking channel, guest type and language; deep integration with your PMS and channel manager; human validation where the cost of getting it wrong (a traveler report, a sensitive review reply) is high. We don't connect tools. We redesign the operation from first touch to check-out.
A real diagnosis.
Written. Signed. And refundable.
We analyse your hotel's operation and deliver in writing what to automate first, how many hours reception recovers, and the impact on operational efficiency, reputation and direct conversion. This is not a sales call. It's real work.
↺ If you hire us within the following 30 days, we deduct 100% of the amount from the project.
Small hotel
€490
refundable
Mid-size hotel
€790
refundable
Group / chain
€1,200
refundable
What we deliver
- Hotel-specific operational questionnaire (PMS, OTAs, channel manager, F&B if applicable)
- Written diagnosis of bottlenecks and wasted reception hours
- Map of automatable processes prioritised by impact on reputation, efficiency and direct conversion
- Recommended technical architecture (n8n + AI + integration with your PMS)
- Realistic estimate of recoverable operational load and better-managed reviews/leads
- Phased roadmap with concrete timelines
- Fixed-price quote, no surprises
- 45-minute session to present it and answer questions
- Independent hotels and small chains receive tailored versions adapted to their operational level.
Request your audit slot
Limited slots · Response in under 24h
Frequently asked questions
Which PMS and hotel tools do you work with?
With the leading ones in the Spanish market: Mews, Cloudbeds, Opera (Oracle Hospitality), Noovy, Tesipro, Apaleo, Mister Plan, RoomCloud and similar. Channel managers like SiteMinder, RateGain, Yieldplanet. And everything common: Booking, Expedia, Google Hotel Ads, WhatsApp Business API, Google Workspace, Microsoft 365. If your system is closed or old, we evaluate it in the audit.
How long does implementation take?
The first phase usually goes live 3–4 weeks after kick-off. The full project (all phases) takes between 6 and 12 weeks depending on scope and how many integrations your PMS and channel manager require.
Do I need an in-house technical team?
No. We handle everything: design, implementation, integrations and maintenance. Your team only needs a few days at the start to give us access to the systems and explain how the hotel operates internally.
How much does it cost?
It depends on scope. A first implementation phase starts from €6,000, depending on the workflows and integrations. Monthly maintenance is subscription-based from €290/month, no commitment. The initial audit from €490 is deducted in full from the project if you hire us within 30 days.
Why do you charge for the audit when others give it for free?
Because ours isn't a 30-minute call. It's real analysis of your hotel operation, a written diagnosis, and a roadmap with a fixed-price quote. The document is yours even if you don't hire us. Charging filters out hotels that aren't serious. So do we.
Is my guest data safe?
Yes. We work with providers that comply with GDPR. Guest data stays in your PMS — we connect it, we do not accumulate it. We sign an NDA if needed. And the automatic generation of the traveler report (Police/Guardia Civil) is designed to comply with current hospitality regulations without skipping validations.
How does this affect our relationship with Booking, Expedia and other OTAs?
It doesn't break it — it complements it. We respond to OTA reviews without breaking their rules; we integrate with the channel manager so availability stays in sync; and we work to improve your direct bookings without cannibalising what already comes from OTAs.
What happens after implementation?
The system goes live under monthly maintenance. We monitor, adjust and improve. If you open a new hotel or want to add new workflows (events, F&B, loyalty), we incorporate them. We don't disappear after delivery.
The real cost isn't the audit.
It's every unanswered review and every wasted reception hour.
Every week your reception copies data by hand, rewrites the same pre-stay email in three languages or leaves reviews unanswered on Google and Booking is operation that could have been spent on the guest. Multiply that by peak season. The question is no longer whether operational transformation is "worth it" — it's how many more seasons you're going to delay it.
Request my audit slot